LIGHTIFY Home FAQs
What you need is an iOS/Android Tablet PC, a smartphone or iPod Touch (iOS 8.0 or higher / Android 5.0 or higher), an Internet connection and a Wi-Fi router as well as a LIGHTIFY Starter Kit including gateway and one or more ZigBee® devices. You also have the option of expanding the system up to 50 light sources.
Yes, these are the technical requirements:
- You need an iOS 8 (or above)/Android 5.0 (or above) tablet PC, smartphone or iPod Touch, internet connection and a Wi-Fi router as well as the LIGHTIFY starter kit including the Gateway.
- Please make sure you are using the latest iOS or Android system software to avoid errors.
- LIGHTIFY has a similar range as Wi-Fi, which means that the radio waves penetrate the walls of your home. Depending on the construction material the signal might be reduced at certain levels. However, the signal cannot penetrate certain surfaces such as electric conductive materials.
The following steps are carried out during initial commissioning of the system:
- Create a LIGHTIFY user account
- Connect to the LIGHTIFY Gateway
- Now connect the LIGHTIFY Gateway to the Wi-Fi network (Please make sure that you use the same Wi-Fi network for your Smartphone / Tablet as for the LIGHTIFY Gateway as soon as you put the system into operation).
This establishes a secure connection between ZigBee®-capable products and the LIGHTIFY Gateway. The process is completely wireless, so no cable connection from your home Wi-Fi is required. The wireless connections are encrypted to prevent misuse.
Follow the instructions in the LIGHTIFY App, you are also welcome to use the instructions for the initial commissioning . Please deactivate "mobile data" in the settings of your device during the setup process.
Once you have entered your access data, you can control the system via any tablet or smartphone which has the LIGHTIFY App installed. A maximum of five users are able to access a LIGHTIFY system simultaneously.
The App is available for iOS 8.0. and for Android 5.0. or higher
Note: The LIGHTIFY App for iPads is available in the Apple Store if you choose "for iPhone" as the search term.
In the app, start a search for new lamps and luminaires in the "Lights" menu item by pressing the "+" at top right.
Note: After new lamps have been switched on, they are only available to be adopted into the network for a limited period of time. This time period can be renewed by switching the lamp/luminaire off/on.
The LIGHTIFY system has been designed as an online system, and needs to be connected to the LIGHTIFY Cloud via the Internet to make the complete range of functions available, such as access while away from home. In detail, access to the Internet during installation and when configuring Moods or Groups is mandatory. Controlling lamps and luminaires offline will also be supported from App version 1.0.1, for example even when your home Wi-Fi is not connected to the Internet.
If you did not receive the activation code, please check your spam folder (the code can only be used for 60 minutes). If you did not receive an activation code, please contact our customer support email@example.com or use another domain (e.g. @gmail.com or @icloud.com).
If you contact our customer support, please add an image of the back side of your gateway with a recognizable serial number S/N.
If the LIGHTIFY system is in operation and the Gateway is "online", please select "Reset System" in the app menu under "System settings". This will delete the connections between the user account, devices and the Gateway. You can also delete your entire account. If you want to set up the system again, you have to reset the devices and the Gateway to factory defaults (FAQ: How to reset LIGHTIFY lamps and luminaires?). You can then onboard the system again(link to Onboarding).
PLEASE only make this step, if you really want to reset your complete system.
Please note: If your system is not controllable anymore, always contact the customer support first via email firstname.lastname@example.org and briefly describe your request and send us your Gateway S/N (you will find the number on the back side of your Gateway). We will answer you as soon as possible.
Please press the small white button on the bottom of the device for about 5 seconds until the indicator lamp of the gateway changes colour or starts flashing. This will reset the gateway to the factory settings.
In addition we ask you to send a short message with the email address at which you registered the system to email@example.com. We will then delete the connection from the LIGHTIFY cloud to your gateway for you, after which the system can be reinitialised.
Please note: If your system is more controllable for me, please always contact the customer support first by email firstname.lastname@example.org and briefly describe your request and send us your Gateway S/N (you will find the number on the back side of your Gateway). We will answer you as soon as possible.
With the clearer user interface you can navigate through the app even faster and more target-oriented.
In Home Interface you can switch the lights on and off like in the last app version. Now you can additionally insert groups, moods, lights and plugs for faster usage by "Shortcuts". Frequently used" lists the products that have been used the most.
In the "Modules" section you can search for devices. Wiping left and pressing short or long will edit the Devices, Groups or Moods (previously called Scenes).
The main menu allows you to change your email address, set a new password, sign up for the newsletter, access FAQs and tutorials, change system settings and application settings.
The Organizer has adopted the Timer setting options.
The Organizer interface is the same for you, but three new features are added:
You can now also start your dynamic presets conveniently with a timer.
With the feature "Continuous activity" your organizer runs from the desired start to end day without interruption.
Sunrise and sunset routines can be added for all organizer. You will find this feature when setting the times.
The settings have kept their function, only the formulations have been changed.
- Scenes would be renamed to Moods
- Favorites are now called static presets
- Dynamic scenes are called dynamic presets
You can easily integrate up to 50 lamps or luminaires into your LIGHTIFY system. To add new lights simply press the + in the upper right corner on the “Lights” screen and follow the instructions in the App. You have to do a powercycle to complete the installation process.
Start in the app go to "Modules" and tap on the "+" in the lower right corner. Now you can choose between adding devices, groups and moods.
Note: After switching on new lamps, it is only possible to add them to the network for a limited period of time. This time frame can be renewed by switching the lamp/lamp off/on briefly.
With the LIGHTIFY App and firmware Updates we guarantee a seamless operation of all technical connections and improve the LIGHTIFY usability. Further, Updates are used to introduce new functions as well as features, as we are constantly working on the LIGHTIFY System to enhance its development.
How to install a new LIGHTIFY firmware Update
Please do check in advance if the LIGHTIFY Gateway is plugged in, connected to the Internet and shows a green light. Through the LIGHTIFY App >> Settings >> System Update you are able to initialize new firmware Updates. Please do always update the LIGHTIFY Gateway first before you install updates for lamps and luminaires in the system.
Please use the following Guidelines to update the LIGHTIFY Gateway:
- Installation of Soc1 Update (If available)
- Installation of Soc2 Update (If available)
After the successful Update you can unplug the Gateway for 5 seconds and plug it back in afterwards.
Please use the following Guidelines to update LIGHTIFY lamps and luminaires:
- Installation of product firmware (according to the implemented products in the system)
How to install a new LIGHTIFY App Update
LIGHTIGY App Updates are distributed through Google Play Store for Android devices and through the Apple App Store for iOS devices (as an App on your device). In these stores the Updates for the LIGHTIFY App will be displayed, if already available and the installation process can be started right there.
Yes. When operating LIGHTIFY components using a normal light switch, the lamps behave as standard LED lamps. After switching on via the "off/on" network, they switch on at 100% again in warm white (2700 Kelvin). If lamps are switched on and off via the app, the lamps switch on in the previously selected mode.
You have problems to bring back disconnected or dead lights back to the system or making it alive.
In order to bring the lamps back to the system please perform the following operation:
Step 1: Turn on the disconnected lamp from you switch , wait for few minutes (5 min max) and see in the app , if you can control that lamp from the lamp.
If step 1 does not help to resolve the issue please follow the step 2.
Step 2: Open your app, click Add devices and power cycle the disconnected lamps (i.e turn off and turn on again with your switch.) Wait for few minutes to see if the disconnected lamps come back to app as online.
If step 1 and 2 does not work, please contact us – email@example.com
All LIGHTIFY products are dimmable via the App. Existing luminaires in your home might already have dimming mechanisms installed - however LIGHTIFY only works with the most common dimming systems. In rare cases some luminaires might not be compatible with the LIGHTIFY system.
Altogether 10 Wake-up Lights per week can be planned and carried out. At that the turning on and off of the lights are counted as one operation and hence 1 Wake-up Light.
Altogether up to 10 times per week can the Vacation Mode be planned and carried out. At that the turning on and off of the lights are counted as one operation and hence 1 Vacation Mode.
If "Continuous activity" is activated, your organizer runs from start to end day without interruption.
For example, if you want the Motion Sensor timer setting to run from Monday to Sunday without interruption, then enable continuous activity. However, if you do not want the timer setting to continue continuously, the setting must be set manually for each desired day of the week.
Continuous activity applies to all organizers (Timer, Vacation Mode and TV Simulation) and Motion Sensor.
After a power failure, when the power is on again, the default setting is restored. All lights will automatically turn on again. This setting is 100% "on" with warm white light and for the Gardenspot RGB the default color will be purple.
If you have problems an can not longer control the lights or the lights are no longer displayed in the app, then you would have to do a power cycle. Please turn off an on the lights and they will shown up again in the app. If your system still does not work, you can reset the system via app settings or contact our customer support at firstname.lastname@example.org.
Yes, that is possible by using a light switch. Please note that you will not be able to control the light that is switched off with the smartdevice anymore. Full functionality is available only when the power is switched on.
The ZigBee signal is amplified and extended with every LIGHTIFY product that is integrated into the system. Therefore, you can also use LIGHTIFY outdoors, for instance in your garden or on your terrace
The most likely cause is that your smart device is not connected to their home network. Please deactivate "mobile data" in the settings of your device during the setup process and connect to your home network at the beginning. The installation process ensures that your smart device automatically connects to your home network shortly after you enter the Wi-Fi password. In this step, the Gateway switches off its own access point and the smart device should then connect to the corresponding Wi-Fi network. Afterwards, your smart device will search for the Gateway within your network.
Please make sure that you use the same Wi-Fi network for your smartphone / tablet as well as for the LIGHTIFY Gateway as soon as you start using the system. If you are still unable to make a connection, please contact our customer support at email@example.com.
If problems occur, you need to make sure that your Wi-Fi router as well as your internet connection are stable and connected to the LIGHTIFY Gateway. Please also test the connection between your smart device and Wi-Fi router. If you are having problems controlling your system outside your home, please also make sure you have an active internet connection.
You are not the first User of the system?
Don't worry, you can still use LIGHTIFY. However, if the LIGHTIFY Gateway is already connected to another unknown person and the app is showing an error message, please get in touch with our support team. You can send us an e-mail to firstname.lastname@example.org with a photo of the backside of your LIGHTIFY Gateway. We will do the rest and get your system back up and running.
Set back to default settings
If you have trouble with a certain lamp or luminaire, you can always use the single reset it to default settings to reconfigure the product without affecting the entire system. Erasing a product or resetting your system back to factory new can be done via the App (please see our user guide – the devices ) or by turning the respective light switch on and off with a certain sequence, as shown in the FAQ How to reset LIGHTIFY products.
LIGHTIFY System Reset
If problems with the Gateway or the entire system persist, you always have the last solution option to reset the entire system including all lamps, luminaires via App in its system settings (Reset). Please, do only use the LIGHTIFY App to reset the system and please notice that all current light settings that you might have saved in the system including the saved lights, gateway information (if on and connected to the Internet) and other profile data will be lost and that you cannot undo this step.
>> Settings >> Reset >> Yes
Still trouble with the Gateway?
If you are witnessing an error message saying that the Gateway has not been reached and hence was not set back to factory new you can set the Gateway back manually by keeping the reset button pressed for at least 5 seconds – for this the Gateway needs to be plugged in. If the system cannot be recommissioned after the manual reset please, send us an e-mail to email@example.com with a photo of the backside of your LIGHTIFY Gateway. We will do the rest and get your system back up and running.
LIGHTIFY and all the products in your system can be reconfigured after the successful reset. Please use your existing login data “I already have an account” and repeat the installation process.
If you have trouble with a certain lamp or luminaire, you can always use the single reset it to default settings to reconfigure the product without affecting the entire system. Erasing a product or resetting your system back to factory new can be done via the App in the Settings section. If you wish to reset lamps and luminaires of other brands, please ask the Support of this particular brand, what steps need to be taken.
- Reset Lamp CL A60 W Clear: To reset the lamp Classic A60 White Clear back to its default setting, switch it ON for 2 seconds and OFF for 5 seconds, five times in succession. After switching on again, the lamp flashes shortly once to confirm – and can now be integrated into a LIGHTIFY system again.
- Reset luminaires of the LIGHTIFY Surface Light series: To reset the Surface Light luminaires (TW, W38, W28 und W23) back to their default settings, switch these ON for two seconds and OFF for five seconds, five times in succession. After switching on again, the lamp flashes shortly once to confirm – and can now be integrated into a LIGHTIFY system again.
- Reset LIGHTIFY Plug: To reset the LIGHTIFY Plug back to its default setting, press the button on the Plug as long as it takes to make a clicking sound. It should not take longer than 10 seconds.
- Reset LIGHTIFY Switch: To reset the LIGHTIFY Switch back to its default setting, please follow the instructions in the App. Choose the Switch, confirm the deletion and hold the upper right button pressed along with the left button below for 3 seconds.
Don't worry, you can still use LIGHTIFY. However, if the LIGHTIFY Gateway is already connected to another unknown person and the app is showing an error message, please get in touch with our support team. You can send us an email to firstname.lastname@example.org with a picture of the backside of your LIGHTIFY Gateway. We will remove the connection for you and you can then put your system into operation.
Please choose settings in the App menu on your smart device and activate the “system reset” button. This will reset the gateway, lamps/luminaires and the link of the gateway to your user account. Please make sure that your system is running and connected to the internet. No further action is needed as the system or components are ready to be re-installed again. Please use your current account information and E-Mail for logging into the App.
You’ve switched routers and cannot connect to your Gateway. Please proceed as follows:
1. Make sure the LIGHTIFY Gateway is plugged in to a power source.
2. Connect your smart device directly to the LIGHTIFY Gateway. The Gateway Wi-Fi (WLAN) will appear for about 60 seconds after connection and will be shown in the list of available networks. Now you can connect directly to the LIGHTIFY Gateway with your smart device (SSID and password are listed on the back of your Gateway).
3. Once you are connected to the LIGHTIFY Gateway, you can start the app as usual.
4. Finally, enter your new router under: “Settings -> General Settings -> Gateway Connection”.
COMPATIBILITY - LIGHTIFY AND OTHER SYSTEMS
As a general rule: Yes, the LIGHTIFY system communicates based on the ZigBee® standard, and can therefore be combined with other ZigBee® components. But even with complete compliance with the standard, some functions which go beyond the scope of the standard may be incompatible between different manufacturers.
Through ZigBee Technology LIGHTIFY is compatible with other smart home products or systems using ZigBee.
We are constantly developing new firmware to support new functions and to bring the LIGHTIFY products technically up to date. New firmware is delivered in form of Updates through the LIGHTIFY Gateway. To update LIGHTIFY products through third-party systems is only possible if the third party allows this technical connection and has already implemented it. If you have further questions about this matter please contact the relevant Gateway manufacturer.
Philips Hue compatibility:
With one of the latest Philips Hue Bridge Update releases the possible integration of lamps and luminaires of OSRAM LIGHTIFY products were inhibited. The compatibility with LIGHTIFY products was unfortunately no longer available and the LIGHTIFY lamps and luminaires could no longer be integrated into the Philips Hue System. Philips further stated, that Tunable White only products are no longer compatible with the Philips Hue system. Philips has announced to revoke this Update and grant the implementation of other brand products again. For more information regarding the Philips Hue System please visit the Philips Hue FAQ page.
OSRAM LIGHTIFY clearly wishes to provide a flexible and safe open software system with enhanced compatibility options in the future. By joining the Friends of Hue program and accepting the demanded conditions our aim would no longer be supported and realized.
To be able to control the smart lighting system from OSRAM in your home by using Amazon Alexa, the first installation of LIGHTIFY has to be done first. After the LIGHTIFY system is completely set up you can install the Amazon Alexa/Echo App on your device and then download the LIGHTIFY Skill. Once installed, you can start linking the two systems. Instruction guide Amazon Alexa
Update LIGHTIFY Skill:
You have been using LIGHTIFY System together with Amazon Alexa for some time and would like to download and install the new Skill? Please follow the instructions
Alexa voice control
To ensure that your voice commands are perfectly controllable via Amazon Alexa, it is important that you give your products an correct name in your LIGHTIFY app.
- For example, change "A60 RGBW" to "kitchen light". (Please use only one word!)
- The newly selected product names will transferred automatically to your Amazon app
Instruction:Edit device Names
You will find more information on our Alexa Website.
To be able to control the smart lighting system from OSRAM in your home by using Google Assistant, the first installation of LIGHTIFY has to be done first. After the LIGHTIFY system is completely set up you can install the Google Home app on your device and then connect it with the LIGHTIFY Action. Once installed, you can start linking the two systems. Instructions guide Action on Google
MORE ABOUT LIGHTIFY PRODUCTS
There are currently no such accessories for the flex band. We are in the process of clarifying whether such connection components will be offered in the near future.
No longer version of the flex band is currently available.
Note: The connection cable from the power supply unit to the flex band has a length of 1.75 m.
Up to 50 LIGHTIFY products (lamps/luminaires) can be integrated into the LIGHTIFY home system. For example, up to 50 flex bands which corresponds to 100 m can be operated together in a network, although not all connected together but each with its own power supply.
As you can probably read from the press, the product LIGHTIFY 2016 split and the lamps and devices division is now part of LEDVANCE, which carries the OSRAM LIGHTIFY products and also owns a portfolio called SMART +. Accordingly, the LIGHTIFY system is constantly being developed and will continue to offer more energy-efficient products in the future.
Currently there are no further security updates. However, we will keep you up to date via our LIGHTIFY newsletter. Haven't you subscribed to it yet? To do this, go to the main menu and change this under Account Settings.
You can easily change your email address in the new app version 2.0 in the main menu under Account Settings or send an email to our LIGHTIFY customer support email@example.com with your account details (gateway number and current email address) and tell us your desired email address.
1. Open the main menu and you will find the version at the end of the view
2. Open the tap "About LIGHTIFY" here you will find the current version number.
LIGHTIFY Home Technical Support
*Monday to Friday from 08:30 - 16:30